Shipping &
Delivery

Dispatch Timelines // Order Fulfilment Protocol
NOTICE: All timelines below are estimates measured in business days from the point of dispatch, not the point of order placement. Processing time is added on top of transit time.
01 // Order Processing

Orders are verified and prepared for dispatch within 1–3 business days of payment confirmation. During high-volume drop periods, processing may extend slightly — any delay beyond the standard window will be communicated by email.

02 // Estimated Transit Times
Region Standard Express
Local / Domestic 2–4 business days 1–2 business days
Regional (Neighbouring Countries) 4–7 business days 2–4 business days
International 7–14 business days 4–7 business days

Express options are shown at checkout where available and are calculated based on delivery address. Delivery windows do not include weekends or public holidays.

03 // Order Tracking

A tracking reference is issued by email as soon as your order leaves our hub. Please allow up to 24 hours for tracking data to populate with the carrier once a shipment has been dispatched.

04 // Customs & International Duties

International shipments may be subject to customs inspection, import duties, or local taxes levied by the destination country. These charges are not included in the checkout total and remain the responsibility of the receiving party.

05 // Delays & Support

Occasionally shipments are delayed by carrier congestion, weather, or customs holds outside of our control. If your order has not arrived within the estimated window, reach out to info@exclaimedge.com with your order reference and we'll investigate on your behalf.